What are your hours?

• Monday through Thursday 9 am to 5 pm
• Friday 10 am to 4 pm *extended hours every First Friday of the month till 7 pm
• Saturday 10 am to 2 pm *call for holiday weekend hours

Do you need an appointment to tour the showroom?

Our beautiful showroom is available to tour during our regular business hours. There are many decorative and furniture items for sale. We do ask that you schedule for a design meeting or to get pricing.

Do I need an appointment to get pricing?

Yes. You will need to schedule an appointment with a designer in order to get cabinetry pricing.

What is a consultation?

A consultation consists of two meetings:

1. We come to you in your home, measure, take photos, access your needs, and determine the scope of work to be done.
2. You come to the showroom located in Shelby, NC to see the different lines of cabinetry offered. Meet with a designer one on one to discuss your project in more detail, receive preliminary pricing and timeline details.

How much does a consultation cost?

• Cleveland County – $75 covers the cost of both meetings mentioned above
  • If providing the drawings and photos, take $25 off.
• Outside of Cleveland County – $150 covers the cost of both meetings.
  • If providing the drawings and photos, take $50 off.

Consultation payment is required to schedule an appointment

What if I have my own drawings?

As previously explained, there will be a reduction applied to your consultation fee. You can email your drawings prior to your scheduled meeting. We also ask you to send photos. Please note, we will need to receive your plans, pictures, and drawings at least three days prior to your appointment so that our designers can prepare for your meeting.

Can I take my own measurements?

Yes. Download our FREE measurement guide here that will assist you in taking measurements. We also ask that you take photos and send them to us prior to your scheduled meeting.

Will I get to keep my drawings?

Yes, drawings are only released with a paid retainer or deposit.

How much is a retainer?

• Typically, a retainer starts at $1,500 and increases according to the scope of work or project size.
• A retainer is a commitment on both parties to establish what services, products, and costs are associated with moving beyond the initial consultation.

Does the retainer apply to the cost of my cabinets?

Yes. If you choose to use our company the retainer fee will go toward the cost of cabinets only. It is non-refundable if you choose not to move forward in using us.

*Additional charges may apply if design time is exhausted more than allotted time. * Your designer can explain in detail

How much is a deposit?

A deposit is 50% of the estimate given.

Ready to get started on your project?

Give us a call 704-434-0823 or send an email to: Jan@greenbrookdesign.com